Return Policy

Returns

We proudly stand behind our products, so much so that if you're not completely satisfied with your baby-smooth skin, simply get in touch to speak with us about a return. That's right - forever.

When returning an item, it must be in the same relative condition that it was received. If the item came in any original product packaging, that must be included as well.

In order to process your return, we require a receipt or proof of purchase such as a copy of the packing slip that came with your order or the order confirmation email you received when placing your order.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please get in touch. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, get in touch with us and send your item to:

Returns
Apex Marketing Group
3595 Old Conejo Road, Unit B
Newbury Park CA 91320 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping

To return your product, you should mail the package to:

Returns
Apex Marketing Group
3595 Old Conejo Road, Unit B
Newbury Park CA 91320 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.